We offer an easy No Hassle 7-day return guarantee. By No-Hassle we mean we will process the return for you once you have promptly notified us of your intention. After you receive your order, if the furniture does not match the decor of your home, your taste, your colors, or just plain didn’t meet your expectations, we will provide you with a refund please see below for more details.
Please note when electing to return an item, actual one-way freight charges will be deducted from your refund. One-way freight charges also are applied to promotionally reduced or free shipping items. In order to properly return the item, it must be in new, unused, and unassembled condition, securely packaged inside its original packaging.
All returns must be pre-approved and you must receive a Return Authorization Number from Palace Home Furniture before your return will be accepted. We will only accept a return if you contact us within 7 days of delivery. We absolutely cannot accept furniture that has been assembled or used. It must be in new condition with no damage and in its original packaging, no exceptions. Wrap carefully. All returns must arrive at our warehouse in original condition; otherwise additional fees will apply and will be deducted from your credit. Please note that unless the return or exchange is a result of an error on our part, we cannot credit shipping or handling charges. Made to order item, special and custom orders are not returnable. A custom order can include but is not limited to any changes to the item (fabric color or finish color, etc.).
Upon receipt of merchandise in good condition at our warehouse, your refund will be processed.
If for any reason, you are not satisfied with your purchase, we will gladly accept your return request on most brands within 7 days of receiving your item(s). If you return an item that is offered with free shipping, the return shipping costs will be deducted from your refund and the return shipping is the responsibility of the customer. In addition, a 20% restocking fee will be applicable to items being returned.
In the rare case that your item(s) unfortunately arrive damaged or defective, replacements are usually offered at no charge. Simply note any damage upon delivery and contact us immediately. Should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Return Policy.
In the case that your item is not able to be delivered and requires to be held in storage for the following reasons but is not limited to:
-Wrong address/Contact
information provided to Palace Home Furniture
-Away from residence/not able to accept delivery
You will have 5 business days to respond to the carrier or contact us to reschedule delivery (some fees may apply). After this time frame has elapsed and no delivery has been scheduled the order will be returned and refunded under our Return Policy.
Non-returnable items:
-Assembled and/or
Modified items or out of original packaging
-Mattresses
-Custom made or special order items (Example: fabric changes)
-Opened bedding materials
-Items without original packaging
-White glove service charge
-Items shipped directly from manufacture’s warehouse
-Clearance, Open Box & Scratch/Dent purchases
Cancellation:
Please note that orders can only be canceled before it has been shipped. If your shipment is en-route, or you refuse an order, it will fall under our standard return policy which is subject to a deduction of one-way shipping cost as well as a 20% re-stocking fee from your refund. We cannot cancel an order unless we receive your request in writing to prior to shipment. You must receive an acknowledgement from us confirming the cancellation. There are no exceptions. Made to order items, Special Orders and Custom orders may not be canceled after 48 hours from the initial order.
All cancellation requests are forwarded directly to the manufacturer. Cancellation requests are not accepted on items that have shipped or been prepared for shipping. A refusal of the item at delivery will be considered a Return and credit will be issued back to your original payment method minus restocking fees and shipping charges. Please note that all items are shipped directly from the manufacturers warehouse and if we do not have tracking at the time you request cancellation, this does not mean your order has not shipped.
Product Description:
Palace Home Furniture attempts to ensure accuracy with regards to product descriptions. However, Palace Home Furniture does not warrant that product descriptions or other site content is error-free. Should a product be listed at an incorrect price or presented with incorrect information due to typographical error or error in pricing or product information received from our manufacturers and distributors, Palace Home Furniture reserves the right to refuse or cancel any furniture orders placed at incorrect prices. Palace Home Furniture has the right to refuse or cancel any such orders regardless if the order has been confirmed and/or processed to your credit card.
Because our furniture is constructed using natural materials (including wood, granite, rock, marble, etc.) and natural finishes, variances between the pictures on our website and actual product delivered is common. We do our best to accurately show the finish and colors of each piece we carry; however, colors can vary by personal perceptions, monitor type and age, video card differences, and printing variations. This variance in natural color makes each item unique and is not a justification to cancel or grounds for a return. Lastly, please note that all product and policy information presented on our website (warehousedirectusa.com) and in written correspondence supersedes any and all phone conversations.
Right to Change Agreement
Palace Home Furniture shall have the right, at its sole discretion, to modify, add or remove any terms or conditions of these Return Policy without notice or liability to you. Any changes to this Terms and Conditions Agreement shall be effective immediately following the posting of such changes on this web site. The most recent version of these Terms and Conditions Agreement may always be found on palacehomefurniture.com web site. You agree to review these Terms and Conditions Agreement from time to time and agree that any subsequent use by you of this web site following changes to these Terms and Conditions Agreement shall constitute your acceptance of all such changes.